Payment process & billing FAQ

Every price on this site is in US dollars (USD) and is billed by Bolton Vance LLC, a Delaware-registered company. If your card is denominated in another currency, your bank applies its own conversion rate and may add a foreign transaction fee. Those bank charges are set by your issuer, not by us.

Card payments are processed by Stripe. You will receive a secure payment link or invoice for the agreed amount. If your business needs a different payment arrangement, write to billing@boltonvance.com before the first invoice is issued so we can confirm what is workable.

No. Card data is entered directly into our payment processor's secure form. Bolton Vance LLC never sees or stores your full card number, CVV, or PIN. We only receive confirmation that a charge succeeded, along with the last four digits and card brand for reconciliation.

Charges appear under the billing descriptor configured on our payment gateway account, which may read differently from the trading name you are used to seeing. If a charge is unclear, email billing@boltonvance.com with the date and amount and we will identify it for you the same working day. Please do this before contacting your bank.

The plan price is a base starting price. A custom domain is billed separately and depends on availability in your market. Any feature, page, or integration requested outside the documented project scope is quoted and billed as a separate milestone, and you approve that quote before we build it.

The first charge is taken when you accept the quote and complete the payment link. After that, monthly plans are charged on the same date each month and yearly plans on the same date each year, until cancelled.

You pay for ten months and receive twelve. Every yearly figure shown on the pricing page is simply the monthly rate multiplied by ten, so the discount can be checked against the monthly price at a glance.

Yes. Write to billing@boltonvance.com with the plan you want to move to. The change is applied from your next billing cycle rather than mid-period, so you are never charged twice for overlapping cover.

A receipt is issued for every successful charge. If you need an invoice addressed to a registered company, with a tax number or purchase order reference on it, email billing@boltonvance.com with those details and we will reissue it in the format your accounts team needs.

Send a cancellation request to billing@boltonvance.com or message us on WhatsApp. Auto-renewal is switched off as soon as we acknowledge it, so no further charge is taken. Your service continues to the end of the period you have already paid for.

No. Once a new billing month begins and the payment is successfully taken, that month is non-refundable, because resources and servers are allocated instantly. You can cancel at any time to prevent the charge for the following month.

No. Yearly plans are strictly non-refundable. Cancelling disables auto-renewal immediately, but the amount already taken for the current year stands, because annual cloud server costs, API licences, and infrastructure setups are paid upfront by us to global vendors for the whole year.

One-time project payments carry a strict no-refund policy. On completion, and at your request, we hand over the complete source code and all project assets. You have 7 days from delivery to request reasonable revisions inside the original scope. Once signed off, the project is closed, and later modifications or new features are treated as a fresh requirement with separate charges.

Not for the first three months. Every active monthly and yearly subscription carries zero service or maintenance charges for the first 3 months, so during that period you pay only your plan's base cost.

You have a 7-day grace period to clear the invoice. After that, service is suspended automatically. If the account is still unsettled 30 days after suspension, client data and configurations are permanently purged, so please get in touch inside that window rather than letting it lapse.

Clear the outstanding invoice within the 30-day window and email billing@boltonvance.com to confirm. Configurations are restored from the existing setup. Once the 30 days have passed and data has been purged, a fresh setup is required and is quoted as new work.

Email billing@boltonvance.com with the date, amount, and what you believe is incorrect. We investigate billing queries as a priority. Please raise it with us before opening a bank dispute, because a chargeback filed without any attempt at resolution results in immediate suspension of all services, revocation of digital assets including code, domains, and hosting, and possible legal escalation under Delaware jurisdiction.

No. Bolton Vance LLC is not legally or financially liable for downtime, API changes, or account restrictions caused by third-party platforms, for example a WhatsApp API restriction, an AWS outage, or a Stripe policy update. We will work with you on a fix or a workaround, but those events sit outside our control and outside the subscription price.