Terms of Service

These Terms of Service form a binding agreement between you (“you”, “the client”) and Bolton Vance LLC, a limited liability company registered in Delaware, United States (“Bolton Vance”, “we”, “us”). They apply from the moment you request a quote, accept a proposal, make a payment, or use any service we provide.

By engaging us you confirm that you are at least 18 years old and that you are authorised to enter into this agreement on behalf of the business you represent.

Where you and Bolton Vance have signed a separate written contract, statement of work, or service level agreement, that document governs any point on which it conflicts with these terms. On every other point, these terms continue to apply.

Bolton Vance builds and operates digital infrastructure for businesses. Depending on what you engage us for, this may include:

• Custom full-stack web applications built on the MERN stack or Next.js
• Local SEO work and Google Business Profile optimisation, including NFC smart review cards and digital QR menus
• WhatsApp chatbots and bilingual English and Arabic conversational setups
• AI automation and inbound or outbound AI voice calling agents
• Cloud migration and architecture on AWS and multi-cloud environments
• Payment gateway integration, POS and CRM synchronisation, and automated appointment scheduling

We are a service provider, not a marketplace or a payment institution. The specific deliverables for your engagement are the ones written into your quote or statement of work, not the full list above.

Before any build begins we document the scope: what will be delivered, on what timeline, and at what price. Nothing is charged before you have that document and have agreed to it.

Any feature, page, or technical integration requested outside the agreed and documented scope is quoted and billed as a separate milestone. We will not absorb out-of-scope work silently, and we will not build it before you have approved the quote for it.

For custom one-time projects, you have 7 days from delivery to request reasonable revisions within the original scope. Once the deliverable is signed off, or once those 7 days pass without a revision request, the project is formally closed. Later modifications, updates, or new features are treated as a new requirement and quoted separately.

We build the infrastructure. You remain responsible for what is done with it. In particular, you are responsible for the legality of all content processed, stored, sent, or published through the applications, bots, and voice agents we build for you.

You agree not to use our services to:

• Send unsolicited bulk messages, or otherwise breach anti-spam laws or the WhatsApp Business Platform policies in any market you operate in
• Run scams, phishing, fraudulent offers, or deceptive advertising
• Publish or transmit unlawful, defamatory, harassing, hateful, or sexually explicit material
• Infringe anyone's intellectual property, or upload material you do not hold the rights to
• Collect or process personal data without a lawful basis and the disclosures your jurisdiction requires
• Attempt to breach, overload, reverse engineer, or resell the systems and platforms we operate

You also agree to give us accurate business information, and to provide the access, credentials, and content we need on time. Delays caused by missing access or missing content move the delivery timeline, not the price.

A breach of this section may result in immediate suspension or termination of services without refund, and we may be required to report certain conduct to the relevant platform or authority.

Our services depend on platforms we do not control, including WhatsApp and the Meta Business Platform, Amazon Web Services, Google, Stripe, and any CRM, POS, or scheduling tool you ask us to integrate with.

Bolton Vance LLC is not legally or financially liable for downtime, API changes, pricing changes, policy updates, or account restrictions caused by those third parties. Examples include a WhatsApp API restriction on your number, an AWS regional outage, a Google algorithm update, or a change to Stripe's acceptable use policy.

Your use of those platforms is also governed by their own terms, and you are responsible for complying with them. Third-party costs such as domain registration, API usage, message volume, and advertising spend are billed separately from our service fees unless your quote states otherwise.

We use commercially reasonable efforts to keep the systems we operate available and performing. We do not offer a contractual uptime guarantee unless a service level agreement has been separately signed with you and forms part of your engagement.

Services may be interrupted for scheduled maintenance, emergency patching, or events outside our control. Where maintenance is planned and likely to interrupt a live service, we give notice in advance wherever it is practical to do so.

We are not liable for loss of business, revenue, or opportunity arising from an interruption, whether caused by us or by a third-party platform.

All prices are quoted and charged in US dollars (USD). Published plan prices are base starting prices; the final figure depends on your requirements, usage volume, and custom integrations, and is confirmed in writing before work begins.

Subscription plans renew automatically, monthly or yearly, until cancelled. Card payments are processed by our third-party payment processor. By providing payment details you authorise us to charge the applicable fees for the plan or package you selected.

Invoices not cleared within a 7-day grace period result in automated suspension of services. If an account remains unsettled, client data and configurations are permanently purged 30 days after suspension.

Prices exclude any taxes, duties, or bank charges applicable in your jurisdiction, including foreign exchange fees applied by your card issuer. Where we are legally required to collect a tax, it is shown on the invoice.

Refunds, cancellation, and chargebacks are governed by our Refund & Cancellation Policy, which forms part of these terms.

Our pre-existing code, internal frameworks, boilerplates, templates, tooling, and proprietary platforms remain the intellectual property of Bolton Vance LLC. Nothing in these terms transfers ownership of those to you.

For custom one-time projects, on completion and receipt of full payment, and at your request, we hand over the complete source code and all necessary project assets for that engagement.

You retain full ownership of your own business data, customer records, brand assets, copy, images, and any material you supply. You grant us a limited, non-exclusive licence to host, process, and modify that material only as far as is needed to deliver the services you engaged us for.

We may list your business name and a general description of the work in our portfolio and marketing materials. If you would prefer we did not, tell us in writing and we will remove it.

Each party will keep the other's non-public business, technical, and commercial information confidential, use it only to perform this agreement, and protect it with at least the care it applies to its own confidential information.

This does not apply to information that is already public through no fault of the receiving party, was lawfully known before disclosure, or must be disclosed by law or a court order. Where disclosure is legally compelled, we will tell you before disclosing wherever we are permitted to.

How we collect, use, store, and share personal data is set out in our Privacy Policy, which forms part of these terms.

Where we operate a system on your behalf and your customers' personal data flows through it, you are the controller of that data and we act as a processor on your documented instructions. You are responsible for having a lawful basis, for issuing the required privacy notices to your own customers, and for honouring their data rights.

We do not guarantee any specific commercial outcome. In particular, we do not guarantee a position in Google search results or in the Google Maps pack, a volume of calls, messages, bookings, reviews, or leads, a conversion rate, or a level of revenue.

Search rankings and local visibility are determined by search engines using criteria they control and change without notice, and are affected by competitors, market conditions, and your own operations. Any figure discussed during a sales conversation is an illustration of past patterns, not a promise.

Except where these terms state otherwise, and to the fullest extent permitted by law, services are provided on an “as is” and “as available” basis without implied warranties of merchantability or fitness for a particular purpose.

To the fullest extent permitted by applicable law, Bolton Vance LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or anticipated savings, arising out of or connected with these terms or the services.

Our total aggregate liability for all claims arising in any twelve-month period is limited to the total amount you actually paid us for the services in the twelve months immediately before the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation.

You agree to indemnify and hold harmless Bolton Vance LLC, its officers, employees, and contractors against any claim, demand, loss, liability, or reasonable legal cost arising from the content you supply, the way you use the services, your breach of these terms, or your breach of any applicable law or third-party platform policy.

We may suspend or terminate services where:

• An invoice remains unpaid after the 7-day grace period
• The services are used unlawfully, or in breach of the acceptable use section above
• A chargeback or payment dispute is filed without first attempting resolution with us
• Continuing to provide the service would put us in breach of a law or a third-party platform policy

You may stop using the services at any time and cancel any subscription in line with our Refund & Cancellation Policy.

On termination, access to hosted services ends. Where an account is terminated for non-payment, client data and configurations are permanently purged 30 days after suspension. Please export anything you need before that window closes; we will help you do so on request while the account is still recoverable.

If you believe a charge is wrong, contact billing@boltonvance.com with the date, the amount, and what you believe is incorrect. We treat billing queries as a priority and will correct genuine errors.

Initiating a fraudulent bank chargeback or payment dispute without first attempting resolution with us results in immediate suspension of all services, revocation of digital assets including code, domains, and hosting, and potential legal escalation under Delaware jurisdiction.

We may update these terms as our services, the law, or third-party platform requirements change. The effective date at the top of this page always shows the current version.

Where a change materially affects your rights or obligations, we will notify active clients by email before it takes effect. Continuing to use the services after that date means you accept the updated terms.

These terms and any dispute arising out of them are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules, regardless of where you are located.

Both parties agree to attempt a good-faith resolution in writing before starting formal proceedings. If that fails, the state and federal courts located in Delaware have exclusive jurisdiction.

If any provision of these terms is found unenforceable, the rest remains in full force, and the unenforceable provision is applied to the maximum extent permitted.

Bolton Vance LLC, registered in Delaware, USA. Correspondence address: Noundhana, Sherkot, District Bijnor, Uttar Pradesh 246747, India.

General and legal enquiries: support@boltonvance.com. Billing enquiries: billing@boltonvance.com. Phone and WhatsApp: +91 79834 46931. Support is staffed 24 hours a day, Monday to Friday, across UTC, GST, and EST.