Refund & Cancellation Policy

We believe in stating the rules plainly rather than burying them. Because of how digital infrastructure is bought, our costs are committed before your service goes live: cloud servers are allocated, API licences are purchased, third-party accounts are provisioned, and development hours are spent.

Those costs are paid upfront by us to global vendors and are not returned to us if you leave. The rules below reflect that reality, and they apply to every plan and project unless a separately signed contract states otherwise.

If a new billing month begins and the payment is successfully deducted, no refund is issued for that active month, because resources and servers are allocated instantly.

You may cancel your subscription at any time to prevent auto-charges for the upcoming month. Your service continues to run until the end of the month you have already paid for.

If you cancel a yearly plan, auto-renewal is disabled immediately. However, the amount already deducted for the current year is strictly non-refundable, in whole or in part, and no pro-rata credit is issued.

This is because annual cloud server costs, API licences, and infrastructure setups are paid upfront by us to our global vendors for the entire year at the point your plan starts.

Your service continues for the remainder of the year you have paid for. If you would rather not commit for twelve months, choose monthly billing instead; the yearly discount exists precisely because the commitment is longer.

For custom projects billed as a one-time payment, there is a strict no-refund policy once work has begun.

Upon project completion, and at your request, we hand over the complete source code and all necessary project assets, so you are never left dependent on us to keep running what you paid for.

You have 7 days from delivery to request reasonable revisions within the original scope. Once you sign off, or once those 7 days pass, the project is officially closed. Any subsequent modification, update, or new feature is treated as a new requirement and incurs separate charges.

As a commitment to our clients, all active monthly and yearly subscription plans come with zero service or maintenance charges for the first 3 months. During that period you pay only your selected plan's base cost.

Send a cancellation request to billing@boltonvance.com from the email address on the account, or message us on WhatsApp at +91 79834 46931. Please include the business name and the plan you are cancelling.

We acknowledge cancellations in writing and switch off auto-renewal as soon as we do. Keep that acknowledgement: it is your record that no further charge is authorised.

Cancelling stops future charges. It does not refund a period already paid for, and it does not pause a plan. If you want to pause rather than cancel, ask us and we will tell you honestly whether it is workable for your setup.

The rules above cover changes of mind and early exits. They do not cover our mistakes. We correct genuine billing errors, including:

• A duplicate charge for the same period
• A charge for an amount other than the one quoted and agreed
• A charge taken after we confirmed your cancellation in writing
• A charge for a plan you never subscribed to
• A charge taken through a technical fault on our side or our processor's side

Email billing@boltonvance.com with the date and amount. Confirmed errors are refunded to the original payment method. The refund typically reaches your statement within 5 to 10 business days, depending on your bank.

• Downtime, API changes, pricing changes, or account restrictions caused by third-party platforms such as WhatsApp, AWS, Google, or Stripe
• Results that depend on factors outside our control, including search engine rankings, footfall, lead volume, or revenue
• Work delayed or blocked because requested access, credentials, or content were not provided
• Services suspended or terminated because of unlawful use or a breach of our Terms of Service
• Third-party costs already paid on your behalf, such as domain registration, API usage, message volume, or advertising spend

Invoices not cleared within a 7-day grace period result in automated suspension of services.

If the account remains unsettled, client data and configurations are permanently purged 30 days after suspension. This is not reversible, so please contact us inside that window rather than letting it lapse. If money is genuinely the problem, tell us; we would rather agree a plan than purge an account.

Clearing the outstanding invoice within the 30-day window restores the service from the existing configuration. After the data has been purged, a fresh setup is required and is quoted as new work.

If you believe a charge is wrong, contact billing@boltonvance.com first with the date, the amount, and what you believe is incorrect. Billing queries are treated as a priority and genuine errors are corrected without argument.

Initiating a fraudulent bank chargeback or dispute without first attempting resolution with us results in immediate suspension of all services, revocation of digital assets including code, domains, and hosting, and potential legal escalation under Delaware jurisdiction.

Nothing in this policy removes or limits any right you have under mandatory consumer protection law in your own country that cannot lawfully be excluded by agreement.

Where such a right applies and conflicts with a rule above, that right prevails to the extent of the conflict. Tell us which protection you are relying on and we will apply it.

We may update this policy as our services and vendor arrangements change. The effective date at the top of the page shows the current version, and the version in force when you paid is the one that applies to that payment.

Refund, cancellation, and billing questions: billing@boltonvance.com. All other questions: support@boltonvance.com. Phone and WhatsApp: +91 79834 46931.

Bolton Vance LLC, registered in Delaware, USA. Correspondence address: Noundhana, Sherkot, District Bijnor, Uttar Pradesh 246747, India. Support is staffed 24 hours a day, Monday to Friday, across UTC, GST, and EST.